At Richardson Jewelers Marquette, we want you to love your purchase. If you are not completely satisfied, our return policy ensures a smooth and hassle-free experience.

1. Eligibility for Returns

Items must be returned within 30 days of delivery.

Products must be unworn, unwashed, and in original condition with all tags attached.

Customized or personalized items are non-returnable unless defective.

2. How to Initiate a Return

Contact our Customer Service team at rjmarquette@richardsonjewelersmqt.com or (906) 228-2200 to request a return.

Include your order number and reason for the return.

You will receive instructions for shipping the item back to us.

3. Refunds

Once the returned item is received and inspected, we will process your refund.

Refunds are issued to the original payment method and may take 5–10 business days to appear on your account.

Shipping charges are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

Exchanges are subject to product availability.

Contact us to request an exchange, and we will provide instructions.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery.

We will provide a replacement or full refund, including shipping costs.

6. Shipping Returns

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Contact Us
For any questions regarding returns, please reach out:

Richardson Jewelers Marquette
Email: rjmarquette@richardsonjewelersmqt.com
Phone: (906) 228-2200